Returns Policy

RETURN OR EXCHANGE

Modere offers a 30-day refund guarantee to all Modere Customers.

Return or exchange any Modere item in just 4 simple steps:

1. Email [e-mail] or call Modere Customer Service on [phone] and explain the issue.

2. The Customer Service team will provide you with instructions on the best way to return your products.

3. Package the Modere item/s you wish to return and address according to the instructions given in Step 2.

4. Drop off at your nearest Post Office.

Modere will issue a refund for the amount of the original product if the merchandise is returned
within 30 days from the date of purchase. When we receive your return and after it has been processed, you will be issued a Credit Invoice. This invoice will contain information about your refund.

If you ordered by credit card, Modere will credit your account, which will show on your next
statement, depending on the issuing bank and/or billing cycle. Please note that depending on your
credit card company, it may take an additional 2-10 days after your credit is applied for it to post to your account.

You cannot exchange a non-defective product if you change your mind outside of the
30 days. Please contact the Customer Service team to discuss.